Privacy Policy

At Cord Surfboards Ltd we are committed to ensuring and safeguarding the privacy and personal data of our customers and visitors

The purpose of this Policy is to advise you what personal information we collect (both through transactions and on this website), and how and why we use it. This Policy is subject to review and may be updated as required.

What Information Do We Collect?

In order to fulfil transactions it is necessary for us to collect certain personal information. At the point of purchase we require your name, e-mail and billing and shipping address. For the purpose of custom surfboard orders, we may discuss and enquire about personal physical information such as height, weight and stance in order to deliver a personalised product. We treat all of the information that you disclose to us in the strictest confidence. By enquiring about and engaging our services you consent to us collecting that information for the specific reasons of delivering that service.

We will also ask for your contact details for the purposes of sending your occasional marketing e-mails using an opt-in tick box at checkout. Pre-2018 customers were added to our database automatically, with consent to these communications being deemed to have been provided at point of purchase as part of the service transaction.

How Do I Withdraw My Consent?

If, having previously opted-in, you decide that you would no longer like us to contact you or use your information, you can withdraw consent at any time by e-mailing us at sales@cordsurfboards.com. You can also unsubscribe from our occasional marketing communications e-mails by clicking the “Unsubscribe” link in the footer of any marketing e-mails that you receive from us.

The Data That We Collect On This Website

We use several small, safe cookies to both improve your experience of our website (loading images faster when you return to a page, for example), website security, and also to collect data about site usage such as the pages that visitors land on, how long visitors spend on pages, and how they move through our website. The purpose of collecting this data is to help us to improve the service that we offer you. None of this data identifies you as an individual. You can read our Cookies Policy here.

How We Use Your Information to Communicate With You

When you place an order with us you will receive e-mail correspondence from us to confirm your purchase and supply you with any additional information required. We will then correspond with you regarding lead times (for custom orders) and shipping, by e-mail or phone (depending on what is easiest for you).

If you opt-in to receive our marketing communications then you will be sent an occasional e-mail newsletter once every 1-2 months containing stories, news of upcoming events, new models, stock drops and special offers. We aim to make these e-mails entertaining, informative, and relevant.

Storing Your Personal Data

In operating our website and e-mail newsletter it may become necessary to transfer some of the data that we collect from you to locations outside of the European Union for processing and storing (because we use a content management system for our website and associated e-mail service). By providing your personal data to us, you agree to this transfer, storing and processing. We take all reasonable precautions and follow industry best practices to avoid this data being lost, misused, disclosed, altered, destroyed or accessed inappropriately. The services that we use also conform to all legal requirements regarding storing and processing personal data.

We cannot guarantee the security of data and personal information that you choose to send us electronically; sending such information by e-mail is not totally secure and therefore there is a risk of it being intercepted. You send us such information by e-mail entirely at your own risk.

Disclosing Your Information

We will not disclose or share personal data with any other party other than as stated in this Privacy Policy or in the event of the following extenuating circumstances:

We are legally required to do so.
Cord Surfboards is sold and responsibility for and ownership of records is transferred to the buyer.
To protect ourselves against and reduce the risk of fraud.

Links to Third Parties

We link to various third party websites from within our own website, for various reasons (such as embedding videos in articles). Providing such a link is not an endorsement by Cord Surfboards of that site’s wider content (beyond the specific page or section being linked to) or Privacy Policy. We encourage you to review any site’s Privacy Policy before sending them any personal information.

Your Right to Access, Review, Amend and Delete Your Personal Data

At any time you can request details of the personal information that we hold relating to you as an individual, and can request it be amended or deleted. Cord Surfboards retains and exercises the right to store certain customer data for an appropriate amount of time as required to meet legal and regulatory body obligations.

You can edit your preferences or unsubscribe from our marketing communications e-mails by clicking the “Unsubscribe” link in the footer of any marketing e-mails that you receive from us.